Terms of Use
See below for our legal Terms of Use for availia.com:
Terms of Use:
Effective as of 11/11/26:
These Terms of Use ("Terms") govern access to and use of the website availia.com (the "Site"), including online booking and the purchase of digital and physical products offered by AVAILIA TELEHELP PLLC, doing business as Availia Behavioral Health and/or Availia ("Agency," "we," "us," or "our").
By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site.
Section One: Scope of these Terms
1.1 Website Use and Online Purchases
These Terms apply to your use of the Site, online booking, and purchases made through the Site, including digital and physical products.
1.2 Clinical and Education Services
Availia is a licensed Behavioral Health Agency (BHA). Assessment, treatment, education, and evaluation services are governed by the Client Services Agreement, intake forms, and consents you complete for those services, not by these Terms. If these Terms conflict with those documents, those documents govern.
1.3 Confidentiality
Confidentiality of client information, and its legal limits, are described in your Client Services Agreement and, for substance use disorder records, in our Clinical Notice of Privacy Practices (42 CFR Part 2 and HIPAA).
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Section Two: Informational Content
Content on the Site is for general information and education. It is not a substitute for an individual assessment, diagnosis, or treatment by a qualified professional. If you are in crisis, call 988; for emergencies, call 911.
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Section Three: Payments, Purchases, and Refunds
3.1 Scheduling and Payment
Services booked through the Site are scheduled and paid for through the Site's scheduling and payment system. Cancellation, rescheduling, and fee policies are stated in each service's booking policy and in your client agreements.
3.2 Digital Products
Digital products, including Guided Journaling programs, downloadable guides, and online courses, are final and non-refundable due to their immediate, intangible nature.
3.3 Physical Products
Sales of physical products are final unless the product is defective when received.
3.4 Pricing
We may change prices for products and services at any time. Prices shown on the Site may change without notice.
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Section Four: Accounts and Eligibility
4.1 Account Security
You are responsible for keeping your account login information confidential and for activity under your account. Notify us promptly of any unauthorized use.
4.2 Eligibility
By using the Site, you represent that you are at least 18 years of age, or have legal parental or guardian consent, and are able to agree to these Terms.
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Section Five: Intellectual Property
5.1 Agency Content
All content on the Site, including text, graphics, logos, trademarks, digital programs, and program materials, is the property of the Agency and is protected by copyright and intellectual property laws.
5.2 Limited License
When you purchase a digital product, you receive a non-exclusive, non-transferable, revocable license to use it for your own personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works from it without written permission from the Agency.
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Section Six: Public Engagement
If the Site offers features for public or semi-public engagement, such as comments, anything you choose to share there is visible to others and is shared at your own risk. Please use caution before disclosing personal or sensitive information. The Agency is not responsible for information you or others voluntarily post publicly.
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Section Seven: Limitation of Liability and Indemnification
7.1 Limitation of Liability
To the fullest extent permitted by law, the Agency and its employees and contractors are not liable for indirect, punitive, incidental, special, or consequential damages arising from your use of the Site or of digital or physical products. This section does not apply to clinical or education services and does not waive any client rights.
7.2 Indemnification
You agree to indemnify and hold harmless the Agency from losses, expenses, damages, and costs (including reasonable attorneys' fees) resulting from your violation of these Terms or misuse of your Site account.
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Section Eight: Termination
We may suspend or end your access to the Site, without prior notice, if you violate these Terms. Termination of Site access does not affect services governed by your client agreements.
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Section Nine: Governing Law and Severability
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law provisions. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining Terms stay in effect.
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Section Ten: Privacy
Our Online Privacy Policy describes how we collect, use, and disclose information through the Site.
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Contact Information:
If you have any questions about these Terms, please contact us at:
509-495-1222