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Two surveillance cameras mounted on a concrete wall with exposed brick above, their swivel-head housings connected by curved electrical conduit running along the surface, representing the importance of privacy awareness and data protection at Availia TeleHelp PLLC in Spokane and Washington State.

What's the deal?

We respect your privacy and value the importance of your having access to how your information is handled.  We endeavor to prioritize this respect in providing transparency in our methods and minimizing unnecessary use or application.  The following also supports many legal requirements.

Online Privacy Policy

Effective Date: October 15, 2025 Business: AVAILIA TELEHELP PLLC Website: availia.com

 

This Privacy Policy describes how AVAILIA TELEHELP PLLC ("we," "us," or "our") collects, uses, and discloses your Personal Information and Usage Data when you visit, use our services, or make a purchase from availia.com (the "Website").

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1. IMPORTANT DISTINCTION: NON-CLINICAL DATA

This policy applies only to general website usage and coaching service enrollment.

It does NOT serve as the Notice of Privacy Practices required by HIPAA or 42 CFR Part 2 for licensed behavioral health treatment. When AVAILIA TELEHELP PLLC offers clinical Substance Use Disorder (SUD) treatment services, a separate, specific Notice of Privacy Practices will be provided, which governs the confidentiality and protection of medical and clinical records.

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2. INFORMATION WE COLLECT

We collect two main types of information: Personal Information (PII) and Usage Data.

2.1. Personal Information (PII)

This is information you voluntarily provide to us when you interact with the Website, such as when you book a session, purchase a digital product, or sign up for a newsletter. This may include:

  • Contact Data: Name, email address, phone number, and physical mailing address (316 W. Boone Ave. Suite 669, Spokane, WA 99201).

  • Payment Data: Billing information (excluding full credit card numbers, which are processed by third-party payment gateways).

  • Inquiry Data: Information submitted via contact forms or email (e.g., your general coaching goals).

2.2. Usage Data and Cookies

When you access the Website, we automatically collect certain information ("Usage Data") via cookies and similar tracking technologies. This data helps us understand how you use the site and improve your experience.

  • Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, and referring web pages. This data may also be collected when you interact with our social media presence or advertisements.

  • Cookies: Small data files stored on your device. We use both session cookies (temporary) and persistent cookies (remain until deleted) for functionality, security, and analytics.

Your Consent: By using our Website, you consent to the use of cookies. You can control or opt-out of cookies through your browser settings; however, disabling essential cookies may affect site functionality.

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3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

  1. Service Delivery: To process your transactions, manage your bookings, and fulfill orders for coaching sessions and Digital Products.

  2. Communication: To respond to your inquiries, send service updates, and send marketing communications (if you have opted in).

  3. Analytics and Improvement: To monitor and analyze site usage, trends, and effectiveness to enhance the performance and content of the Website.

  4. Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., tax reporting, enforcing our Terms of Use).

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4. SHARING AND DISCLOSURE OF INFORMATION

We only share your Personal Information with third parties under the following limited circumstances:

  1. Service Providers: We share data with trusted third-party vendors who perform services necessary for our business, such as:

    • Payment Processors (e.g., Square, PayPal, Bankful, Wix Payments) for secure transaction handling.

    • Scheduling Platforms (for booking appointments).

    • Website Analytics (e.g., Google Analytics) to track and report on site traffic.

  2. Legal Requirements: We may disclose your information if required to do so by law, subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Service.

  3. Mandated Reporting (SUD/Safety): As outlined in our Client Agreement, we may disclose non-clinical information related to immediate threats of harm or mandated reporting of abuse to relevant authorities.

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5. DATA SECURITY

We take commercially reasonable steps to protect your Personal Information from unauthorized access, loss, misuse, or alteration. We use encrypted payment processing and secure socket layer (SSL) technology for all data transfers.

Please note, however, that no internet transmission is 100% secure, and we cannot guarantee the absolute security of information transmitted via the internet.

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6. YOUR PRIVACY RIGHTS

As a user of the Website, you have the right to:

  • Access: Request copies of your Personal Information we hold.

  • Correction: Request correction of any inaccurate or incomplete data we hold about you.

  • Opt-Out: Opt-out of receiving marketing communications from us by using the unsubscribe link in the emails or by contacting us directly.

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7. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

AVAILIA TELEHELP PLLC

Email: info@availia.com

Phone: 509-495-1222

316 W. Boone Ave. Suite 669, Spokane, WA 99201

Free Consultations Available

We're here for you, whether you want to reach out by phone, text, or email, and even if these are insufficient and you'd like to meet in-person or 'virtually' before committing to ongoing services, for example.  Also see our social media platforms!

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